Generating your DirectX Diagnostics File

To make it easy for us to profile your performance and help with bug reports etc, it's best to use a DirectX Diagnostics file.

Generating a DirectX Diagnostics Tool report on a PC (Windows)

A DirectX Diagnostics report details the hardware and software configuration of your computer - these reports allow our technical support to review your computer for hardware and software conflicts to recommend solutions to crashes and other issues. 

1. Press the Windows () + R keys on your keyboard simultaneously, to launch the 'Run' prompt. Type "dxdiag" without the quotes, and click 'Ok' as per the screenshot below;

 

 

2. You may see a message asking whether you want to check if you drivers are digitally signed - simply click 'No' and proceed. Then you'll see the DirectX Diagnostics Tool appear. Choose 'Save All Information';

 

 

3. Give the resulting text file a name in the 'Save As' dialog box, and choose a location where you wish to save it, then click 'Save';